These terms govern use of Rople. Rople is a service provided by Crescere Consulting Limited (RC 8657190), a private company limited by shares incorporated in Nigeria, with its registered office at No. 2, Ayoade Street, Shomolu, Lagos State, Nigeria. In these terms, "we", "us", "our" and "Rople" mean Crescere Consulting Limited.
Crescere Consulting Limited is registered with the Nigeria Data Protection Commission as a Data Processor of Major Importance (Ordinary High Level). Our registration number will be published in these terms and in the Privacy Policy when the Commission issues it.
"You" and "Customer" mean the organisation subscribing to Rople. If you accept these terms on behalf of an organisation, you confirm you are authorised to bind it.
1. Definitions
Authorised User means an individual your organisation permits to access your Workspace, including your employees and contractors.
Customer Data means all data your organisation or its Authorised Users put into or generate within your Workspace, including data about your own clients, customers, leads and suppliers.
Custom Module means functionality we build or enable for your organisation beyond the standard service, whether delivered individually or as a Pack.
Order Form means a document signed by both parties setting out plan, seats, term, price and any Custom Modules.
Pack means a bundle of Custom Modules enabled for your Workspace.
Workspace means the tenanted environment provisioned for your organisation.
2. The service
We grant your organisation a non exclusive, non transferable right to access and use Rople during the term, for its internal business purposes, subject to these terms and to the plan you have subscribed to.
We may improve, change or discontinue features. Where a change materially reduces the functionality of a paid plan, we will give thirty days' notice, and you may terminate and receive a pro rata refund of prepaid fees for the unused period.
Where you have signed an Order Form, and it conflicts with these terms, the Order Form prevails for that conflict only.
3. Your account and your people
You are responsible for your Workspace: who you invite, what roles you give them, what data you put in, and what your Authorised Users do. Roles available are owner, organisation administrator, manager, team lead and member, and the permissions attaching to each are described in the product.
You must keep credentials secure and tell us promptly at security@crescerehub.com if you believe an account has been compromised.
You are responsible for ensuring your Authorised Users comply with these terms and with our Acceptable Use Policy.
4. Your data
You own it. As between us, all Customer Data is yours. We claim no ownership over it.
We hold it for you. We process Customer Data only to provide the service and as set out in the Data Processing Agreement, which forms part of these terms. Where the Data Processing Agreement and these terms conflict on data protection, the Data Processing Agreement prevails.
Our registration. We are registered with the Nigeria Data Protection Commission as a data processor of major importance, we have designated a Data Protection Officer who can be reached at privacy@crescerehub.com, and we will maintain that registration for as long as we provide the service. Our registration does not relieve you of your own obligations. As the controller of Customer Data you are responsible for determining whether your organisation is itself a data controller of major importance and for registering with the Commission if it is.
What you put in is your responsibility. You warrant that you have the right to put Customer Data into Rople, that you have a lawful basis for doing so, and that you have given the notices the law requires to the people it concerns. This applies with particular force to two categories: records about your employees, and records about your own clients and customers, which may include their contact details, financial position and uploaded documents.
We do not use it for our own purposes. We do not sell Customer Data, do not use it to train artificial intelligence models, and do not permit our providers to do either.
Export. You can export your data at any time during the term, and for thirty days after it ends.
5. Artificial intelligence
Rople includes AI features. Some run when a user invokes them. One runs on a schedule across your Workspace, producing findings about individual Authorised Users which are delivered to their managers. The Privacy Policy and the AI Transparency Notice describe both. We have carried out Data Privacy Impact Assessments of the scheduled analysis and of the attendance features, and will make them available to you on request.
Output is not advice, and is not a decision. AI output may be inaccurate, incomplete or unsuitable. It is generated by a statistical model and is not a professional judgement.
Your commitment. You must not make, and must not permit your managers to make, any decision concerning an Authorised User's employment, including any decision on pay, promotion, discipline, performance rating or termination, on the basis of a Rople AI output alone. Every such decision must involve human review and independent judgement by a person who considers evidence beyond the AI output.
Your notices. Before enabling scheduled ambient analysis, or any monitoring module including attendance, you must tell affected Authorised Users that it is happening, what it produces and who receives it. We provide notice templates. Using them is not compulsory. Giving a notice is.
Objection. Authorised Users may object to scheduled ambient analysis. You must have a process for handling an objection, and you must handle it.
We provide these features. You decide whether to use them, and the employment consequences of using them are yours.
6. Custom Modules and Packs
We own what we build. All intellectual property in Custom Modules and Packs, including anything built at your request or paid for by you, belongs to us. We may license, reuse and resell it to other customers.
We state this prominently because a customer paying a build fee would otherwise reasonably assume it was buying ownership. It is not. It is buying the module, built to its requirements, and the right to use it.
What you get. A non exclusive, non transferable right to use each Custom Module enabled for your Workspace, for as long as you subscribe, on the terms of the applicable Order Form.
What remains yours. Everything you supply. Your data, your content, your processes, your confidential information, your trade marks and your existing intellectual property remain yours. We claim nothing in them. Where we need to use them to build or run a Custom Module, you grant us a licence limited to that purpose and lasting no longer than the term.
Acceptance. Custom Module scope, acceptance criteria and fees are set out in the Custom Module and Services Addendum and the applicable Order Form.
7. Acceptable use
Our Acceptable Use Policy forms part of these terms. In summary, you must not use Rople unlawfully, must not attempt to breach its security or access another customer's Workspace, must not use it to harass or unlawfully monitor individuals, and must not use AI features to generate unlawful content or to circumvent the human review obligation in clause 5.
8. Fees
Fees, plans, trials, renewal, non payment and refunds are governed by our Billing, Renewal and Refund Policy, which forms part of these terms.
In summary: paid plans are charged per user per month or per year; a fourteen day trial requires no card and does not convert automatically; subscriptions renew until cancelled; cancellation is available in the product; where payment is outstanding a five day grace period runs, during which the Workspace owner is prompted at every sign in and other users are unaffected, after which access is blocked for the whole Workspace.
9. Term, termination and suspension
Term. These terms apply from when you first use Rople until your subscription ends.
Your right to end it. Cancel at any time in the product, effective at the end of the paid term.
Our right to end it. We may terminate on thirty days' notice if you materially breach these terms and do not remedy the breach within thirty days of being told, or immediately if you become insolvent.
Suspension. We may suspend access immediately, without the notice period above, where continued access presents a security risk, where required by law, or where use is causing harm to another person or to the service. We will tell you why and restore access as soon as the cause is resolved. Suspension for non payment follows the Billing Policy instead.
What happens after. Your Workspace remains accessible for export for thirty days after termination, and Customer Data is deleted within a further thirty days, as set out in the Retention Schedule and the Data Processing Agreement.
10. Confidentiality
Each party will keep the other's confidential information confidential, use it only for the purposes of these terms, and protect it with at least reasonable care. This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law, in which case the disclosing party will give notice where it lawfully can.
11. Our intellectual property
Rople, its software, design, documentation and all improvements to it are ours. Nothing in these terms transfers any of it to you. Feedback you give us may be used freely and without obligation, but we will not identify you as its source without asking.
12. Warranties
We warrant that we will provide the service with reasonable skill and care, and in accordance with the Data Processing Agreement.
Except as expressly stated, and to the fullest extent the law allows, the service is provided as is. We do not warrant that it will be uninterrupted or error free, or that AI output will be accurate. Free plan access and beta features are provided without any warranty and without any service level commitment, and may be changed or withdrawn at any time.
Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Federal Competition and Consumer Protection Act 2018.
13. Liability
Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, and to clause 14, each party's total liability arising out of these terms in any twelve month period is limited to the total fees paid or payable by you to us in the twelve months before the event giving rise to the claim.
Neither party is liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.
14. Indemnity
You will indemnify us against claims, losses and costs arising from:
- Customer Data you put into Rople, including any claim that you had no right or lawful basis to hold it or to put it there;
- any claim by a person about whom your organisation holds records in Rople, including your own clients and customers;
- any employment decision you take, including one informed by AI output; and
- your breach of clause 5 or of the Acceptable Use Policy.
We will indemnify you against a claim that the Rople software, used as permitted, infringes a third party's intellectual property rights in Nigeria, provided you tell us promptly, let us conduct the defence, and do not settle without our agreement. This does not apply to claims arising from Customer Data or from your modifications.
15. Service levels and support
Support channels, hours and response targets are in our Support Policy. Where your plan or Order Form includes a Service Level Agreement, that document sets out the uptime commitment, how it is measured, what is excluded and what service credits apply. Service credits are your sole remedy for failure to meet an uptime commitment.
Free plan access carries no service level commitment.
16. Publicity
We will not use your name or logo as a customer reference without your written consent.
17. General
Notices. To us at legal@crescerehub.com and at our registered office. To you at the email address of your Workspace owner. Notice by email is deemed received on the next business day.
Assignment. You may not assign these terms without our consent, not to be unreasonably withheld. We may assign to a successor in connection with a merger, acquisition or sale of substantially all our assets, on notice to you.
Changes to these terms. We may update these terms. We will publish the new version, update the version number, and ask you to accept it at your next sign in. Material changes are notified by email to Workspace owners at least thirty days in advance. If you do not accept a material change, you may terminate before it takes effect and receive a pro rata refund of prepaid fees.
Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control, excluding payment obligations.
Entire agreement. These terms, the Order Form, the Data Processing Agreement, the Billing Policy, the Acceptable Use Policy and any Addendum are the whole agreement between us on this subject.
Severability. If a provision is unenforceable, the rest continues.
No waiver. Failure to enforce a provision is not a waiver of it.
Governing law. These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have exclusive jurisdiction.