These terms govern use of Rople by [ROPLE LEGAL ENTITY NAME] ("Rople", "we"). The organisation that signs up or is issued a workspace is the "Customer". People who use a workspace are "Users".
By creating a workspace, claiming a workspace, or joining one, you agree to these terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it.
1. What Rople provides
Rople is a performance and workspace platform delivered as software-as-a-service. Each Customer gets its own workspace. Which modules a workspace can see is determined by its plan and its enabled entitlements — not by anything the User can change.
Some Customers commission custom modules built by Rople for their workspace. Unless an order form says otherwise, custom modules are made available to that Customer's workspace only and remain Rople's intellectual property (§10).
2. Accounts, owners and roles
Workspace creation. A workspace is created either by the Customer signing up directly, or by Rople creating it in advance and issuing a single-use claim link to a named person. Both routes produce the same thing: a workspace with one owner.
The owner administers the workspace — invites and removes members, sets roles, manages billing, and can request export or deletion. The Customer is responsible for keeping a valid, reachable owner at all times.
Claim and invite links are single-use or capped, expiring, and confidential. Do not forward a claim link. Do not post an invite link publicly. Anyone redeeming a link you shared becomes a User of your workspace and the Customer is responsible for them.
Users must provide accurate details, keep credentials secret, not share accounts, and tell us promptly at [SECURITY EMAIL] if an account is compromised.
Age. Rople is for workplace use by people aged 18 or over.
3. Customer responsibilities
The Customer is responsible for:
- All activity in its workspace, including by its Users.
- Having a lawful basis for the personal data it puts into Rople, including data about its own employees and, in CRM-style modules, its own clients.
- Telling its employees that Rople is in use and what it records.
- Removing leavers promptly.
- Compliance with the Acceptable Use Policy (
ACCEPTABLE_USE_POLICY.md), which forms part of these terms.
4. Fees and billing
Fees, seat counts, currency and billing period are set out in the order form or plan selected at signup. Unless stated otherwise:
- Subscriptions are billed [monthly / annually] in advance and renew automatically until cancelled.
- Custom module development is quoted and invoiced separately.
- Payments are processed by Paystack and/or Flutterwave. Rople does not store card details.
- Fees are exclusive of VAT and other applicable taxes.
- Late payment: we may charge interest at [RATE] and, after [14] days' written notice, suspend access. Suspension does not delete data.
- Adding seats mid-term is prorated. Reducing seats takes effect at the next renewal.
- Fees are non-refundable except as required by law or expressly stated here.
We may change prices with at least [30] days' notice before a renewal. If you do not accept the change, you may decline renewal.
5. Trials
Where a free trial is offered, it runs for the stated period, may be ended or changed by us at any time, and is provided without warranty. Data entered during a trial that does not convert may be deleted after [30] days.
6. Term, cancellation and suspension
Term. Starts when the workspace is created and continues until cancelled.
Customer cancellation. The owner may cancel at any time, effective at the end of the current billing period. No pro-rata refund for the remaining period.
Our termination. We may suspend or terminate for material breach, non-payment after notice, or conduct that endangers the platform or other customers. Where practicable we will give notice and an opportunity to fix it.
On termination. Access ends. The Customer may export its data during the cancellation notice period and for [30] days afterwards, after which the workspace and its content are deleted in line with DATA_RETENTION_AND_DELETION.md.
7. Availability and support
We aim for high availability but do not commit to an uptime SLA on standard plans. An SLA may be agreed in writing on enterprise plans. Planned maintenance will be notified where practicable. Support is provided at [SUPPORT EMAIL] during [BUSINESS HOURS], with response targets per plan.
8. Data protection
For personal data in a workspace, the Customer is controller and Rople is processor. The Data Processing Agreement (DATA_PROCESSING_AGREEMENT.md) applies and is incorporated into these terms.
For account, billing, support and product-analytics data about our own users, Rople is controller. See PRIVACY_POLICY.md.
9. AI features
Rople includes AI features that generate drafts, summaries and suggestions.
- Output is assistive, not authoritative. It can be wrong. Do not use it as the sole basis for an employment decision — promotion, discipline, pay, dismissal — without human review.
- Prompts are sent to our AI sub-processor (see
SUB_PROCESSORS.md) and are not used to train third-party models. - The Customer must not enter data into AI features that it is not permitted to disclose to a processor.
10. Intellectual property
Ours. The Rople platform, its code, design, documentation, and all modules — including custom modules — remain the property of Rople. You get a non-exclusive, non-transferable right to use them during the term.
Yours. Customer Data — everything you and your Users put into your workspace — remains yours. We claim no ownership of it. We process it only to provide the service and as instructed.
Feedback. If you send us suggestions, we may use them freely with no obligation to you.
Aggregate insights. We may use anonymised, aggregated statistics that cannot identify you, your Users, or your workspace, to improve and describe the product.
11. Confidentiality
Each party will protect the other's confidential information with at least reasonable care, use it only for the purposes of these terms, and not disclose it except to those who need it and are bound by equivalent obligations. This survives termination by [3] years. Customer Data is Customer confidential information.
12. Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care.
Otherwise the service is provided "as is". To the fullest extent permitted by law we disclaim all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. We do not warrant that AI output is accurate.
13. Limitation of liability
Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.
Subject to that:
- Neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or data (beyond our restoration obligations).
- Each party's total aggregate liability is capped at the fees paid or payable by the Customer in the 12 months before the claim.
- The cap does not apply to the Customer's obligation to pay fees, or to either party's breach of confidentiality.
14. Indemnity
The Customer will indemnify Rople against claims arising from Customer Data that infringes a third party's rights or is processed without a lawful basis, and from Users' breach of the Acceptable Use Policy.
Rople will defend the Customer against claims that the platform itself infringes a third party's intellectual property, provided the Customer notifies us promptly and lets us control the defence.
15. Changes to these terms
We may update these terms. Material changes will be notified to workspace owners at least [30] days in advance by email or in-product. Continued use after the effective date is acceptance. If you do not accept, you may cancel before the date and we will refund any prepaid, unused fees.
16. General
Assignment. Neither party may assign without the other's consent, except to a successor in a merger or sale of substantially all assets.
Subcontracting. We may use sub-processors as listed in SUB_PROCESSORS.md.
Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
Entire agreement. These terms, the order form, the AUP and the DPA are the whole agreement. Where they conflict, the order form wins, then the DPA, then these terms.
Severability. If a provision is unenforceable, the rest stands.
No waiver. Not enforcing a right is not a waiver of it.
Governing law and jurisdiction. The laws of the Federal Republic of Nigeria, with exclusive jurisdiction in the courts of [STATE], Nigeria.
Notices. To us: [LEGAL EMAIL]. To you: the workspace owner's email address on file.
Contact: [LEGAL EMAIL] · [ROPLE LEGAL ENTITY NAME], [REGISTERED ADDRESS], RC [NUMBER]