How to ask for your data to be deleted from Rople, including any information Rople has received about you through Meta (Facebook or WhatsApp) or Google. Rople is operated by Crescere Consulting Limited. This page sits alongside our Privacy Policy and our Data Retention and Deletion policy, and promises nothing they do not.
1. Who to ask depends on whose data it is
Your own Rople account. Your sign-in, your profile, the connections you made (Google, Meta), our analytics and our support conversations with you: we decide what happens to these, so write to us (section 2).
Something a business keeps about you in its Rople workspace. If you work for a business that uses Rople, or you are one of its customers or contacts (for example, you messaged it on WhatsApp and it keeps your details in Rople), that business decides what happens to the information and is the one to ask. If you would rather write to us, we will pass your request to the business, tell you we have done so, and help them carry it out.
A whole workspace. Only the workspace owner can ask for a workspace to be deleted. Write to us from the owner's email address and we will take you through section 3 of our Data Retention and Deletion policy: an export first, a typed confirmation, then deletion.
2. How to ask us
Email privacy@crescerehub.com with the subject Delete my data, from the email address on your Rople account if you have one. Tell us:
- the email address of your Rople account, and the workspace name if you know it;
- the phone number you use on WhatsApp, if your request is about WhatsApp messages;
- what you want deleted: everything, or something in particular.
We only ask for more information if we genuinely cannot tell that the request is yours.
3. What happens next
- We reply within one month, and tell you if we need longer and why.
- Your sign-in, credentials, profile photo, phone number, personal contact details, sessions and analytics identifiers are deleted.
- Work you wrote inside a business's workspace stays with that business, under the name "Former member", because it is part of its records and other people's.
- Some records must be kept by law or as evidence: invoices and tax records for six years, the record that you consented, and the record of this request.
- Data leaves our live systems first, then leaves our backups as they age out, on the schedule in our Data Retention and Deletion policy.
- We confirm in writing once it is done, if you ask.
4. Removing Rople's access to your Meta or Google account
You can stop Rople receiving anything more from these services at any time, without writing to us:
- Facebook and WhatsApp: in Facebook, go to Settings & privacy → Settings → Business integrations, find Rople and remove it.
- Google: go to myaccount.google.com/permissions and remove Rople.
Removing access stops new information arriving. To have what Rople already holds deleted, also write to us as in section 2.
5. Contact
Privacy questions and deletion requests: privacy@crescerehub.com. If you are not satisfied with our answer, you can complain to the Nigeria Data Protection Commission at ndpc.gov.ng.